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Returns & Exchanges
Due to the perishable nature of our authentic Japanese snacks, we are unable to accept returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.
1
Inspect Your Shipment
Upon arrival, please carefully examine your Bokksu box for any signs of transit damage or missing items.
2
Document the Issue
Take clear photos of the damaged products and the shipping label as evidence to help us expedite your resolution.
3
Contact Support
Email our Happiness Team within 14 days of delivery with your order number and the photos you collected.
4
Receive a Resolution
Our team will review your claim and provide a replacement or store credit for any qualifying damaged or missing goods.
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30-Day Window
Return within 30 days of delivery
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Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing